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Frequently Asked Questions

Startwhip is professional in Hospitality Industry, our Main bushiness is for selling hospitality related product especially for whipped cream whipper and whipped cream chargers N2O. Also our products are only sold to companies with food natural and the company’s ABN under food industry or grocery.

All products in Startwhip are not for sale to under 18’s. You need to pass the age verification before ordering, and we will check your ID before we delivery the orders.


1. How to check your parcel?

Please check your parcel through following courier by tracking number.
Track your parcel by Auspost through this link:


2. Where can I buy Startwhip Max products?

We sell directly from this website or you can purchase your innovative Startwhip Max products via a local distributor. Hence, if you would like to become and distributor or for more information, please contact us via this email:


3. How does Nitrous Oxide react with food?

When Nitrous Oxide combines with oxygen a chemical reaction takes place which not only transforms the food substance into a more volumized foam, but instantly infuses the flavors.


4. What kind of regulator are suitable for Startwhip Max?

Pressure regulator - The release of Nitrous Oxide exactly to the amount you need.

Pressure Release Nozzle - With each cylinder comes a pressure release nozzle. With the spinning nozzle, use this nozzle to get rid of any left-over gas in order to safely dispose of the cylinder. Easily dispose of tank at an iron dump near you.


5. Is Startwhip Max safe for home use?

Of course! Our products are universally compatible with all leading brand Dispensing units. We are also constantly putting all our efforts in making Startwhip Max as safe as possible in the production of all its components. Please refer to the care and safety section to learn more about using StartWhip safely and efficiently.


6. How do I dispose of it and is it recyclable?

Warm reminder: recycle Empty Cylinders only.

Startwhip Max products can be recycled. The cylinders are made out of recyclable steel which means that you can dispose of them together with your metal trash for collection. The cylinders are not refillable and can only be recycled once empty. Each Startwhip Max cylinder is supplied with an easy-use release nozzle, so you can ensure all gas is disbursed from the unit before recycling it.


7. Why are 580g and 660g the same size? 

The 580g and 660g bottles are the same size, but 660g has 14% more N2O than 580g, and there is also a difference in weight. We can check the specifications of the bottle to distinguish between 580g and 660g.


8. How frequently can cream chargers be used?

After two weeks, cream chargers should be thrown away. If the cream is kept out too long, it gradually loses its consistency and loses the desired fluffiness.


9. What is the difference between Aurora Whip, Skywhip Pro Max and Startwhip Max?

Startwhip Max is an original favor, good for whipped cream, feel more creamy and taste like ISI.

Skywhip Pro Max focus on high purity, best for making.

Skywhip Pro Max is the upper version of Startwhip max - better design, more pure.

Aurora Whip has a fresher taste and it is used for high-end restaurants.


10. Will it waste gas?

No! Our products are professionally produced by suppliers in over 60 years of manufacturing expertise, which are made of the highest–quality materials and are engineered to the highest standards, so that you can firmly believe in the quality of our products.


11. How to use cream chargers? What accessories I need? 

Here is a link on how to use cream chargers and the accessories that you need:


12. What is the purpose of the pressure regulator?

When a  580g N2O or above-sized cylinder is used with a cream dispenser, a pressure regulator is necessary. It can help you accurately release any remaining gas so you can safely and easily dispose of your recycled cylinders.


13. Why are my cream chargers freezing?

Please be careful not to open the nozzle to the maximum to avoid freezing.


14. What types of safe online payment methods are available on STARTWHIP.COM ?

Our available payment methods are Paypal, American Express, G pay, Apple Pay, Visa card and Master card.


15. Is it possible to pay by cash?

Sorry, we don’t provide cash payment service.


16. Do you offer any free shipping?

Yes. we offer free shipping on orders of $99 or more on most items on our website. And we offer free express shipping for all 580g/660g/3.3l orders now but excel WA.


17. Does it offer pick up service?

Yes, we are not only offer postage service but also offer pick up service. And our pick up available time is from 10 am to 5 pm from Monday to Friday.


18. Does it offer on-demand delivery service?

Sorry, we are not available now.


19. What is the difference between Local Delivery and Auspost Shipping?

We only provide Local Delivery within VIC, usually within 30-60mins to deliver, depending on your address.

Auspost shipping has two delivery methods - Standard and Express.

Standard shipping generally takes 5-7 working days to arrive, and Express shipping generally takes 3-5 working days to arrive, which also depends on where your area is.


20. What if I want Local Delivery but choose shipping (standard/express)? 

If you need local delivery but choose the shipping method by mistake, please contact us to cancel the order for you and place a new order with local delivery, so that we can process your order for you. 


21. Why your order did not have local delivery option when checkout?
   -Your address is far away from us


22. Why I can't use code? 

You can only use one code at a time. If you use the code of the review tank, you need to order more than 50$ to use it.


23. Refund arrival time 

We refund immediately, but the arrival time depends on the bank.


24. Can I change my mind after the order is dispatched? 

Unfortunately we do not accept refunds for any individual change of mind.


25. How to leave a google review?

Go to the link → Write A Review→Click Five Stars→Click Post


26. What’s our Facebook Account?

Our Facebook account is Startwhip Max.


27. How to find our recent promotions?

Please pay attention to our posters on the top page.


28. What cream charger brands are sold? 

The cream charger brands we sold are StartWhip Max, SkyWhip Pro Max, Aurora Whip, DarlingWhip, BestWhip, Whip-it!, ISI and FreshWhip.


29. How to contact us?

PHONE:+61 406 105 431



30. How to be our distributor?

Please contact our headquarters at:

We are fully welcome you to visit our warehouse in Melbourne.


Startwhip website:

Thank you for all our customers being a loyal customer and giving us a try. Finally, as an Australia-owned business, we strive to provide the highest quality service and care deeply about how our work affects customers like you.

Have a question, or want a product recommendation?

Contact us

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